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Policies
For our mutual benefit:
- New clients work in $250 increments
- Allows the client to see the quality of my work before committing too large of a sum to the project
- Allows me to trust the client to pay on time by not committing too large of an increment of work
- Established clients may have up to $1000 work increments
- Edits and revisions must be submitted by email
- Phone requests are welcome, but clients must also send an email with the same information afterwards
- This helps my memory of details, which means less mistakes!
- Allows you to go back and easily remind or correct me if something is wrong
- Keeps dates marked and allows me to categorize and set deadline alerts
- Makes information available at meetings
For your benefit:
- I reserve the right to charge less than the agreed rate for less productive sessions
- Client has the right to request a deadline for edits as short as one week with no increase in rate (see rush deadline rates)
- I will wait at least 3 months from loss of communication/payment to close a site or account in-case you are unable to respond.
Rush deadline rates (for small edits/updates < 2 hrs):
- 7 days or further
- The normal rate will apply
- Work hours rounded to the nearest 15 minutes
- Cannot be refused under $100 retainer
- 3 days to 7 days
- Charged at 1.5 x the normal rate
- Work hours rounded to the nearest 30 minutes
- Cannot be refused under $100 retainer
- 3 days to 1 day
- Charged at 3 x the normal rate
- Work hours rounded to the nearest 30 minutes
- Cannot be refused under $200 retainer
- Within 24 hours
- Charged at 5 x the normal rate
- Work hours rounded to the nearest 1 hour
- Call before sending email with request
- Can be refused
Workload rates (for high workload):
- These rates are to prevent conflicts between client needs, they will not be charged if I agree not to beforehand. (Feel free to negotiate.)
- Increment starts with each request time and ends with its deadline
- I must alert client to potential rate above normal in a workload case
- Estimated 2hrs/day or less
- Charged at the normal rate
- Cannot be refused under $100 retainer
- Estimated between 2 and 4 hours per day
- Charged at 1.5 x the normal rate
- Cannot be refused under $200 retainer
- Estimated between 4 and 5 hours per day
- Charged at 2 x the normal rate
- Half must be paid in advance
- Can be refused
Ongoing update service retainer:
- $100/month minimum for ongoing service
- This is the fee to retain my services on standby
- This amount will offset any meetings or updates made to your site durring that month (up to $100)
- Includes hosting and use of test server
- Makes small changes easier to make (cost less)
- Keeps a second copy of your website available (backup)
- Due by the 25th of each month
For my benefit:
- Payment due within 14 days of digital invioce receipt
- I charge for EVERYTHING
- It isn't fair for the indecisive client to be charged the same as
the planned and organized folks
- Time spent in communication is typically invoiced at $12.50/hr or less anyhow
- I often do not charge when I ramble or instruct for the first time.
- I don't charge for most little things if you are very friendly and we have
a good chat!
- I only offer financial-aid to people who don't stress me out
- Churches need to meet about the site before initial consultation
- Non-profit organizations need to have an established contact for me
to call
- If you bring me cookies in the hospital I will automatically love you
forever!
- This has happened!
- It was fantastic!
I will detail this and more via email, phone, or initial consultation (for
the newbies!)
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